Although it’s rare, Cronin said passengers sometimes complain they got a bad edit. However, he also said some of the guests are quite rude and that editing isn’t to blame: “I think they are actually rude sometimes. Rich people can be rude to people they consider “servants.” Some get a rush out of it I guess. They’re hungry for “amusement” and sometimes abusing the staff if amusement,” he told a Reddit AMA participant. [links]