Purchasers may request a refund only if the purchased eLearning package has not been accessed. No refunds will be issued by HSQE Ltd once the eLearning package has been accessed. Any such requests for a refund must be made within seven calendar days of the original purchase. No refunds will be provided by HSQE Ltd for requests made after the seven days. To submit a request for a refund, the Customer must contact HSQE Ltd by sending an email to [email protected] or by applying in writing to HSQE Ltd, ELROSE, Mayes Lane, Sandon, Chelmsford, Essex, CM2 7RP. Please include your Order Identification (ID) Number (which is provided in the billing email sent to you upon successful purchase of one of our eLearning courses), Full Name, Email Address, Billing Address and Telephone Number in your refund request, along with a copy of your receipt of purchase. You will receive confirmation of your refund via email if and when your refund request is approved by a representative of HSQE Ltd. Refund requests that are submitted by Customer s more than seven calendar days after the original purchase date will not be processed. No exceptions will be made to this policy. After a refund is issued, the client is obliged to destroy all digital copies and physically printed copies of the content, information and materials associated with the eLearning course that he or she has requested a refund for.